5 Ways to Go Above and Beyond for Your Airbnb Guests
May 18, 2017
A while ago we provided our list of the 5 essential items for your Airbnb property. But there are all sorts of extra things that guests appreciate that aren't considered "essential". These will set you apart on a whole other level when it comes to hosting, and they'll give guests that extra incentive to write a super nice review at the end of their stay. Better reviews = more bookings. Math.
1. A PERSONALISED PROPERTY MANUAL
Google is certainly the favourite way for tourists to find a restaurant to eat at, an all-night pizza place that delivers, and which day trips are the best. But Google won't tell them where they can put their recycling, how you need to pull really hard on the bathroom door before the lock will engage, and where your spare batteries are if the remote dies.
Don't underestimate how much guests appreciate these guides. It shows you spent considerable time thinking in their shoes, and have made the effort to ensure their stay is as smooth as possible.
2. THROW PILLOWS AND BLANKETS
There's nothing cozier than sinking into a pile of pillows and blankets. Even looking at the picture makes you feel cozy! Imagine if your listing photos had that kind of draw. Not only would your guests feel as if they were at home and leave a review accordingly, you'd get more bookings in the first place.
3. AN ARRIVAL SNACK
Doesn't have to break the bank or go overboard. But put a little thought into what your guests may enjoy, and, where possible, make it a small selection that can include everybody (ie: some don't like chocolate, some may have a gluten intolerance, etc). We'll usually do a few different types of muffins, yogurt pretzels or chips and salsa. If you want extra points, cater it to that specific group. Kids? Include some fun candy or juice boxes. Couple dudes on a work trip? Maybe add some some craft beer or Gatorade. Endless options available, and the more thought you put into it, the more your guests will feel appreciated.
4. A HANDWRITTEN WELCOME/THANK YOU NOTE
This! This. It's a practically free, takes-one-minute-to-do touch that basically shouts I CARE ABOUT YOU to the rooftops. Every guest wants to be treated with white gloves. They might not want attention paid to them every hour, and may not be pleased if you pop by to see if there's anything they need. But. They will appreciate a handwritten card. Now they're not just your guest, a statistic in your earnings column. They're Mark and Susan from Vancouver, who chose to spend their vacation in your home. That is seriously trusting, and it will go a long way if you acknowledge that and show you are grateful.
5. TRAVEL-SIZED TOILETRIES
Now, this might feel a little "hotel-y". Okay, it totally is. But hotels do it for a reason and you need to think about why that is. Have you ever, as a traveller, gotten to your destination and thought, dang it! Forgot body wash. Now you've gotta go out and buy this massive body wash when you just bought one last week, and when you get home you're now going to have two. Or you may not even have space in your suitcase, so it's wasted money at the end of the trip when you just have to leave it behind.
One option, and the essential one, to be frank, is to have bulk size shampoo and body wash for your guests. But there's something special about leaving mini ones just for them. How many of us steal the toiletries from hotels? Am I right? Be kind of cool if you offered ones from a local producer who might end up getting some sales from the guests who absolutely loved their samples.
In order to make this a cost-effective option, you can always reserve these for guests staying longer than x amount of days. It can get a little pricey otherwise and may not be the best bang for your buck for folks that stay one night.